Billing Information

The OceanMHS Billing Office

Who do I contact for Billing questions or information?

The Billing Office is located in the Berkeley Center of OceanMHS.  To contact the Billing Office, call (732) 349-5550 or write:

Ocean Mental Health Services
Attn: Billing Office
160 Atlantic City Boulevard
Bayville, NJ 08721

The Billing Office is available from Monday – Friday, from 8am – 4:30pm.

What can I expect during my first visit to OceanMHS?

During your initial visit to one of our programs, you will be required to complete a series of financial intake forms. Completion of these forms enables us to accurately determine your portion of the cost for services.  You will also be required to complete and sign authorization forms enabling OceanMHS to bill your insurance company on your behalf. Failure to complete and sign the authorization forms may result in your being liable for the total cost of the services rendered.  If you have Medicare, Medicaid or other health coverage, you will need to provide the agency with your insurance card so that a photocopy can be made for billing purposes.

Note: Please remember to bring your insurance cards to every visit and present them to the billing office, front desk or your treatment provider whenever there is a change.

What is the cost of services?

Specific client charges for services are determined by both the type and length of service being provided.  Each person receiving services is required to sign a Fee Agreement.  The Fee Agreement outlines the charges for the basic services we offer. You may be required to pay a co-insurance or a deductible amount if you have Medicare or private insurance.

OceanMHS requires that everyone pay all or some part of the cost of treatment received, if possible.  If you are experiencing financial hardship you can apply for a Discounted Rate which is based on variables such as gross household income, size, and assets.

What can I do if I am unable to pay my bill or am experiencing a personal financial hardship?

If you are unable to pay your bill, you should contact the Billing Office at (732) 349-5550 to make payment arrangements. We will do our best to arrange a monthly payment amount that fits into your budget.

If your financial hardship warrants additional assistance, you can apply for a Discounted Rate.  You will be required to complete a discounted rate form and provide the following documentation to the front desk:

  • Proof of monthly income (pay stubs, unemployment determination, etc.)
  • Most recent monthly expenses
  • Any outstanding bills
  • Proof of mortgage/rent payments
  • Proof of outstanding medical expenses
  • Most recent bank statements
  • Disability/Social Security paperwork
  • A signed letter from a support that you are living with

A discounted rate can not be processed until all of the required information has been received.  Until such time you will remain responsible for full cost. 

How do I get a copy of my billing statement?

For specific charges to your account or to request an itemized statement of your account, contact the Billing office at (732) 349-5550. Please be prepared to provide your account number, current address and telephone number when you call.

I have a question about my billing statement, what do I do?

If you have a question about your statement please call the billing office at 732-349-5550 or visit us at 160 Atlantic City Boulevard in Bayville.  Be sure to have the statement in question as well as all insurance information available.

What forms of payments do you accept? Where should I send my payment?

OceanMHS accepts cash, check, all major credit cards or money order payments.  You can make a payment in person where you receive services or at our billing office at 160 Atlantic City Boulevard in Bayville.

Otherwise, please mail your check or money order, made payable to Ocean Mental Health Services, to:

Ocean Mental Health Services
Attn: Billing Office
160 Atlantic City Boulevard
Bayville, NJ 08721

How do I ensure you have my correct insurance information?

OceanMHS relies on our clients to provide accurate and up-to-date insurance information so that you and your insurance company are billed properly. You should be prepared to provide a copy of your insurance card(s) and complete and sign forms for each insurance company at your initial visit or as soon as feasible.  Anytime there is a change in your coverage, a copy of the new card and new forms should be completed. Having insurance is not a guarantee of payment.  If the billing office encounters difficulties in billing your account, you will be notified by with phone or mail.  Please feel free to call the billing office at 732-349-5550 if you have any questions.

I have Medicaid. Why am I receiving a bill?

If you are a Medicaid beneficiary and received a bill from OceanMHS please call the billing office at 732-349-5550.

So, overall, what is my responsibility?

If you are receiving services at Ocean Mental Health you are responsible for:

  • Providing the Billing Department with all insurance cards (primary, secondary, etc.) upon receiving services and with any change to your insurance
  • Informing the billing Department of any change to your insurance, your address, your phone number
  • Informing billing of any change to your financial status if you have a fee reassessment
  • Signing a Fee Agreement
  • Signing all necessary billing forms including

Authorization for assignment of benefits

Medicare Benefits information and payment form

1500 Medicaid Form

  • Payment of all fees not covered by insurance or fee reassessment
  • Payment of all co-pays and deductibles
  • Forwarding payments made to you by your insurance company that should have been paid directly to OceanMHS

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